At e-sellerbd.com, we strive to ensure a smooth and trustworthy shopping experience for every customer. While our sellers manage product quality, we handle the delivery and support — and we’re here to assist if anything goes wrong.
🔁 Return Policy
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Eligibility: Returns are accepted only for:
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Damaged or defective products
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Wrong item delivered
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Incomplete product (missing parts or accessories)
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Return Window: Products must be returned within 7 days of delivery.
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Conditions:
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Items must be unused and in their original packaging.
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A valid proof of purchase (order ID or invoice) is required.
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Non-returnable Items:
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Perishable goods (food, flowers, etc.)
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Personal care items (soaps, cosmetics, etc.)
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Customized or personalized products
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Digital goods or services
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💸 Refund Policy
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved:
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Refunds are issued within 7-10 working days via your original payment method or mobile banking (bKash/Nagad).
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Shipping fees are non-refundable unless the return is due to our error (wrong or damaged item sent).
🔄 Exchange Option
We offer product exchange (if available in stock) for damaged or defective items, instead of a refund, upon customer request.
📦 How to Request a Return
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Contact us via email at support@e-sellerbd.com or call us within 7 days of receiving your product.
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Provide your Order ID, reason for return, and any photo evidence (if applicable).
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We will arrange pickup from your location or instruct you on how to return the item to our warehouse.
🛡️ Note for Sellers
All sellers on our platform must comply with this return policy. Sellers failing to meet customer expectations may be reviewed for account status.